Nonprofit Filing & Support Specialist at Instant Nonprofit

2023 - Present Remote

- Spearheaded customer support operations, efficiently managing 50+ support requests per week and processing 100+ nonprofit filings annually, resulting in record-breaking state and IRS approvals. - Implemented Standard Operating Procedures, leading to a 30% reduction in filing turn-around times. - Managed customer accounts and billing, focusing on financial accuracy, achieving a high degree of accuracy, and optimizing processes for expedited filing times. - Resolved financial disputes with professionalism and sensitivity, maintaining a 98% customer satisfaction rate. - Coordinated cross-functional support, aligning efforts between Payroll, Operations, Filing, Administrative, and Leadership teams in the nonprofit sector, enhancing overall team collaboration.

Former Founder & CEO at TDT Beauty LLC

2017 - 2022 Remote

- Founded and led a beauty business that achieved an exceptional 150% YoY growth in the first three years. - Strategically managed finances, budgets, billing, and accounting, resulting in a remarkable 90%improvement in efficiency within five years. - Expanded staff and standardized training, driving a substantial 35% increase in revenue over four years. - Enhanced retention by 15% and boosted productivity through dedicated team development and support. - Implemented operational efficiency and marketing strategies, enabling independent business partners to earn 200% more than industry averages.

Former Professional Multimedia Makeup Instructor at Faces ETC of MN

2017 - 2018 Minneapolis, MN

- Excelled in hands-on training, achieving an outstanding 95% student satisfaction rate, exceeding standard instructor success rates. - Contributed to an impressive 90% student success rate by integrating real-world business practices, including professional communication, rate negotiation, and on-set professionalism. - Successfully increased brand visibility through highly effective marketing campaigns and strategic website optimization, leading to a 40% boost in website traffic. - Managed school marketing and website, conducting visits and organizing events, resulting in a 25% increase in lead traffic. - Demonstrated exceptional composure under pressure, navigating tight deadlines and chaotic environments.

Former Assistant Director of Agent Development, Director of Agent Services, DOFI/Administrative Assistant at KW Metro Center (Keller Williams Realty)

2012 - 2015 Alexandria, VA

- Oversaw the real estate education school website, organized classes and events, and contributed to instructor recruitment. - Instructed real estate courses, monitored class efficiency, and played a key role in implementing a successful productivity program, resulting in a 25% improvement. - Onboarded and integrated new agents, contributing to a 20% increase in agent productivity. - Utilized DISC assessments to tailor agent development strategies, directly enhancing agent performance and satisfaction by 15%. - Managed initial customer interactions, showcasing a professional approach to 50+ incoming requests. - Managed initial customer interactions, demonstrating a commitment to professional customer service. - Organized and maintained agent files, contributing to a 30% improvement in office organization and operations efficiency.

Former Senior Sales & Customer Support Specialist at Nea's Cleaning Service LLC

2003 - 2012 Alexandria, VA

- Played a pivotal role in B2B and consumer sales, demonstrating professionalism in establishing and managing commercial and residential cleaning partnerships. - Secured significant business contracts, including top two commercial partnerships and eight residential contracts. - Managed the end-to-end process, from quote preparations to schedule assistance and invoice management. - Conducted customer satisfaction surveys, implementing a successful referral program that resulted in a remarkable 25% increase in customer referrals. - Implemented an effective upselling process, contributing to a 40% increase in total sales, showcasing the impact on customer relations and business growth.